Shipping Policy
SHIPPING POLICY
Dispatch is usually within 24 hours, Monday - Friday. Occasionally, dispatch may take up to 48 hours depending on stock availability. Please ensure you provide us with current email and telephone details should we need to contact you regarding your order.
For all orders, we use Australia Post. Estimated delivery times vary from 1- 8 business days depending on your location within Australia.
Express Options are available and delivery times are generally between 1-4 business days within Australia.
Check the following AusPost guide for International Delivery Estimates:
AusPost International Delivery Estimate Guide
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Customers are responsible for the cost of re-shipping if an order id returned to us in the case of an unsuccessful delivery attempt where parcels have not been claimed within the specified period.
Hooks will not be held responsible for stolen or lost packages, packages sent to the wrong address (due to incorrect information provided by customer), or for refunding or replacing packages in these cases.